This is a question I hear often, and it's a thoughtful one! Let me start by saying this: the goal of a collaborative session isn’t to make sure everyone speaks—it’s to create an environment where everyone’s knowledge and ideas can surface. And to ensure everything that has to be said has been said. So that can mean someone just stayed quiet because they fully agreed and felt supported by someone else who spoke up. Silence doesn’t always mean disengagement. But let's say people are disengaged, and there isn't enough comfort, readiness, or the right opportunity to contribute. Here are some ways to help:
1. Give People the Option to Prepare.
Some folks need time to gather their thoughts before sharing. Sending materials in advance can help tremendously. For example, if you’re planning an EventStorming session, explain the concept ahead of time and encourage participants to jot down ideas, like potential events. In digital sessions, consider providing a shared digital board where they can write down thoughts beforehand.
Just remember: not everyone will prep in advance, and that’s okay. Be sure to carve out time at the start of the session for those who need a moment to organize their ideas.
2. Avoid Putting People on the Spot.
Calling out someone in the group, like saying, “Jack, you haven’t said much—what’s on your mind?” often backfires. It can make people feel cornered, and they might share something superficial just to get the spotlight off them. Instead, focus on creating psychological safety: let participation feel voluntary and natural.
If someone seems unusually quiet, take a moment outside the group to check in privately. They might have something on their mind or need a little encouragement in a one-on-one setting.
3. Break the Session into Smaller Chunks.
Sometimes, people need time to think things over. If you can, split your session into smaller segments with breaks in between. This gives participants the space to reflect. At the next session start with a check-in to explore everyone's reflections and thoughts since the last session. We like to do an impromptu networking liberating structure to do so!
We all know how much a good night’s sleep or stepping away from a problem can help—it’s often when clarity strikes!
4. Acknowledge Complexity.
People stay quiet for all kinds of reasons, and it’s not always something you can solve. They might be processing internally, navigating group dynamics, or simply choosing to listen. And it’s worth asking yourself: is their silence really an issue, or is it your own uncertainty about their engagement?
Ultimately, you can’t force anyone to speak up—that step is theirs to take. But by fostering a psychologically safe and supportive environment, offering different ways to participate, and respecting everyone’s process, you create the best possible space for them to feel ready to share.
XoXo CoMo
